FAQs
About Us
Transparency First
Ethereall Threadz is a one woman owned small business, run entirely by me. I believe in being transparent so you know exactly what you’re purchasing before placing an order.
All slit weave pieces are hand cut, but they are not sewn by me. I work with pre made blanks and personally alter each piece through cutting and weaving to create the designs you see in my shop. Because of this process, no two pieces are exactly the same.
I believe being honest about how my pieces are made and what to expect helps you shop confidently and intentionally <333
Where do our blanks come from?
I choose my suppliers carefully and always prioritize quality, ethical production, and transparency. Most of my blanks are sourced from wholesale suppliers in California and Indonesia, with a smaller portion sourced from China through verified platforms like Faire.
Each item will be labeled with the fabric content, and some pieces may include a country of origin tag attached. This way, you know exactly what your piece is made from and where it comes from.
Ethical & Sustainable practices
I’ve taken the time to research the suppliers I work with and have found that they prioritize fair wages, ethical production, and responsible practices. I do my best to be intentional about where my materials come from and aim to support businesses that value people and quality over mass production.
My brand is deeply rooted in the PLURR community, and I want that to be reflected not just in my designs, but also in where and how I source my materials. The pieces I create are not fast fashion, they’re made to be worn, cared for, and kept, not discarded after one use. I put a lot of love into every piece <333
Refund Policy
Are Refunds Accepted?
All sales are final, and refunds are not automatically accepted due to the time, labor, and materials that go into each made to order piece.
However, if there is an issue with your order such as delays, damage, a sizing concern, or a mistake please reach out and I’ll do my best to work with you to find a fair solution.
Can I cancel my order?
Yes. Order cancellations are allowed within 24 hours of purchase.
After 24 hours, orders are already scheduled for production and can no longer be canceled.
What if my order is delayed?
My current processing time is listed on the website. However, there are times when I may go slightly over that timeframe. As a one person business, delays can happen due to order volume, supply delays, or the amount of hands on work that goes into each piece.
If your order has significantly passed the stated processing time, please reach out via email and I’ll be happy to check in on the status and work with you for a possible solution.
A delay does not mean your order has been forgotten or abandoned, it simply means I’m still actively working through orders in the order they were received.
What If I am considering a chargeback?
If you have any concerns about your order, please contact me before filing a chargeback. Most issues can be resolved through direct communication, including order updates or alternative solutions when appropriate.
Filing a chargeback without first reaching out may result in restrictions on future purchases. I always encourage contacting me first so we can work through any concerns together.
Do you offer size exchanges?
Yes I offer size exchanges within 14 days of delivery for eligible items.
• Exchanges are only available for the same item originally purchased
• Each order may be exchanged once
• Custom orders and sale items are not eligible for size exchanges
• Items must be unworn, unused, with tags, and in original packaging
• Buyer is responsible for return shipping
What if my item arrives damaged or incorrect?
Please inspect your order as soon as it arrives. If your item is damaged or incorrect, contact me within 48 hours of delivery with clear photos so I can review the issue.
I’ll work with you to resolve the situation as fairly and quickly as possible.
Shipping Policy
Made To Order : Processing time
My current processing time for made to order pieces is up to 8 weeks, plus the shipping method selected at checkout. This timeframe is an estimate, as each piece is created individually and by hand.
Ready To Ship Orders
Ready to ship items are processed and shipped within 7 business days, plus the shipping method selected at checkout.
What if my package is delayed, lost, or stolen?
Once your package has shipped, it is no longer physically in my hands, and I’m unable to access the carrier’s internal system. I see the same tracking updates that you do.
While I’m unable to offer refunds for lost or stolen packages, this does not mean there are no options. I’m always happy to help however I can, whether that’s guiding you through a carrier claim, offering next steps, or working with you to find the best possible solution on my end <333
Why is my tracking number not updating?
Once your order ships, you’ll receive a tracking number via email. Tracking updates may take 2–6 days to appear after drop off.
Packages are often dropped off at a bulk drop off center rather than handed directly to a clerk, which means they aren’t always scanned immediately. Sometimes packages are scanned at a self kiosk, and other times they are scanned later by the carrier. Please allow this time before reaching out regarding tracking concerns.
What if my order is delayed after shipping?
Once your order has shipped, delivery times are handled by the selected shipping carrier. Shipping delays caused by USPS or other carriers are unfortunately outside of my control.
If your tracking shows delays, missing scans, or delivery issues, I recommend contacting your local post office directly for the most accurate updates. While I can assist where possible, I’m unable to offer refunds or replacements for carrier related delays, lost, or stolen packages.
I added a festival/event date to my order
Including a festival or event date in your order notes does not guarantee delivery if your order was not placed within the listed processing time. Shipping times are not guaranteed once a package is with the carrier, so please order with extra time whenever possible.
Care Instructions
How do I wash my slit weave pieces?
Slit weave pieces should be hand washed in warm water using a mild detergent. Avoid scrubbing or twisting the woven areas.
If your piece includes jewelry with clasps (such as chains), please remove those before washing. Other jewelry may also be removable, but please note it can be difficult to reattach.
Lay flat or hang to dry. Do not bleach, and DO NOT machine wash or dry, as this can affect the weave, overall shape, and may damage the jewelry
How do I wash my matching sets?
Matching sets should preferably be hand washed in warm water with a mild detergent and washed separately, especially for tie dye pieces.
If you choose to machine wash, use cold water on a delicate cycle and wash the piece alone, as tie dye may still bleed when new.
To dry, lay flat or hang to dry. You may also use a dryer on medium heat, but please note this may cause some shrinkage.